Privacy Policy
Effective Date: January 1, 2025
Introduction
ShineCore ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our commercial cleaning services in Bonifacio Global City (BGC) and surrounding Metro Manila areas.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, company name, and business address
- Service Information: Facility details, cleaning requirements, preferred scheduling, and special instructions
- Financial Information: Billing addresses, payment preferences, and transaction history for service payments
- Communication Records: Correspondence through our website forms, email, phone calls, and service feedback
Automatically Collected Information
When you visit our website, we automatically collect:
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, referring websites, click patterns
- Cookies and Tracking: Session cookies, analytics cookies, and preference cookies for improved user experience
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Scheduling and coordinating cleaning services
- Managing service requests and special requirements
- Providing customer support and responding to inquiries
- Processing payments and managing billing
Business Operations
- Improving our cleaning services and processes
- Training our cleaning staff and ensuring quality standards
- Complying with legal obligations and industry regulations
- Preventing fraud and ensuring security
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist in our operations, such as payment processors, cloud storage providers, and customer management systems, all under strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our clients and employees.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, with prior notice to affected customers.
Data Security and Protection
We implement comprehensive security measures to protect your personal information:
Encryption
SSL encryption for data transmission and encrypted storage
Access Controls
Restricted access and multi-factor authentication
Monitoring
Regular security audits and threat monitoring
Your Rights and Choices
Under applicable data protection laws, you have the following rights:
Access and Portability
Request a copy of your personal data in a structured, machine-readable format
Correction and Updates
Request correction of inaccurate or incomplete personal information
Deletion
Request deletion of your personal data, subject to legal retention requirements
Opt-out
Unsubscribe from marketing communications at any time
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage:
Types of Cookies We Use
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
Service Records
We retain service contracts, cleaning schedules, and facility information for 7 years after service completion for legal and business purposes.
Financial Records
Payment records and billing information are retained for 10 years in compliance with Philippine tax and accounting requirements.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:
ShineCore - Premier Cleaning
Office Address
5/F Market! Market! Mall
McKinley Pkwy, Taguig City
1634 Metro Manila, Philippines
Phone
+63 2 638 9440
Business Hours
Response Time: We typically respond to privacy-related inquiries within 2-3 business days.
Policy Updates
- Update the "Effective Date" at the top of this policy
- Notify you of significant changes via email or website notification
- Provide a summary of key changes made to the policy
- Archive previous versions for reference
International Data Transfers
While ShineCore primarily operates within the Philippines, we may transfer your personal information to service providers or business partners located in other countries for processing, storage, or backup purposes. When such transfers occur, we ensure appropriate safeguards are in place to protect your data.
All international data transfers are conducted in compliance with applicable data protection laws and regulations, including the Philippine Data Privacy Act of 2012 and relevant international standards for data protection and security.